Send an agent message (human-takeover only)
Endpoints
Send an agent message (human-takeover only)
Posts a reply on behalf of a human agent. Does NOT trigger the chatbot. Conversations in agent_requested are automatically promoted to open on first reply, matching the dashboard behaviour.
POST
Send an agent message (human-takeover only)
Authorizations
Send your API key as Authorization: Bearer aw_live_…. Manage keys in the dashboard under Settings → API Keys.
Headers
Opaque key that makes this POST safe to retry. Responses are cached for 24h per API key.
Maximum string length:
255Path Parameters
Body
application/json
Response
Message created
Allowed value:
"message"Available options:
user, assistant, system Pattern:
^(?:(?:\d\d[2468][048]|\d\d[13579][26]|\d\d0[48]|[02468][048]00|[13579][26]00)-02-29|\d{4}-(?:(?:0[13578]|1[02])-(?:0[1-9]|[12]\d|3[01])|(?:0[469]|11)-(?:0[1-9]|[12]\d|30)|(?:02)-(?:0[1-9]|1\d|2[0-8])))T(?:(?:[01]\d|2[0-3]):[0-5]\d(?::[0-5]\d(?:\.\d+)?)?(?:Z|([+-](?:[01]\d|2[0-3]):[0-5]\d)))$
